Find answers to the most common questions about our trading platform
TradeMaster Pro is a comprehensive trading platform designed for serious traders and investors. We provide professional-grade tools, real-time market data, and advanced analytics to help you make informed trading decisions across multiple asset classes including stocks, forex, commodities, and cryptocurrencies.
Getting started is simple: 1) Sign up for an account, 2) Complete our verification process, 3) Choose your trading plan, 4) Fund your account, and 5) Start trading with our professional tools. We also offer a free trial period so you can explore our platform risk-free.
Yes, your funds are completely secure. We use bank-level encryption, segregated client accounts, and are fully regulated by financial authorities. All client funds are held in segregated accounts with tier-1 banks and are never used for operational purposes.
We provide 24/7 customer support through multiple channels including live chat, email, and phone. Our support team consists of experienced traders and technical experts who can help with both trading questions and platform issues.
You can trade stocks, ETFs, options, forex pairs, commodities, indices, and cryptocurrencies. We provide access to major global exchanges including NYSE, NASDAQ, LSE, and international forex markets with competitive spreads and commissions.
The minimum deposit varies by account type: Starter accounts require $1,000, Professional accounts require $5,000, and Enterprise accounts require $25,000. These minimums ensure you have adequate capital for effective risk management.
Yes, we offer comprehensive trading education including webinars, video tutorials, market analysis, and one-on-one coaching sessions. Our education program covers everything from basic trading concepts to advanced strategies.
Absolutely. Our platform supports algorithmic trading through our API, and we offer built-in strategy builders for common trading approaches. You can also backtest your strategies using historical data before deploying them live.
Our commission rates are highly competitive: $0.50 per stock/ETF trade, 0.5 pips on major forex pairs, and volume-based discounts for high-frequency traders. Enterprise clients receive preferential rates based on monthly volume.
No hidden fees. All costs are clearly disclosed upfront including platform fees, data fees, and transaction costs. We believe in transparent pricing so you can calculate your total trading costs accurately.
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle. Any unused portion of your current plan will be credited to your account.
We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 30 days, we'll provide a full refund of your platform fees. Trading losses are not covered by this guarantee.
Our web-based platform works on any modern browser (Chrome, Firefox, Safari, Edge) with a stable internet connection. For mobile trading, we support iOS 12+ and Android 8+. No software installation required.
Our average order execution speed is under 10 milliseconds for major markets. We use direct market access (DMA) and co-location servers to ensure the fastest possible execution times for our clients.
Yes, we have full-featured mobile apps for both iOS and Android. The mobile apps include all platform functionality including advanced charting, order management, and portfolio tracking. Download from the App Store or Google Play.
We maintain 99.9% uptime through redundant systems and multiple data centers. In the rare event of downtime, all open positions remain protected, and you can manage trades via phone with our dealing desk. We also offer backup web and mobile platforms.
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